Report Overview
US Contractual Cleaning Services Market size was USD 59.48 Billion in 2023 and the market is projected to touch USD 102.14 Billion by 2031, at a CAGR of 6.99% during the forecast period. The U.S. contract cleaning services market has exhibited robust growth, this growth trajectory is propelled by heightened awareness regarding workplace hygiene and an increasing trend among residential customers to outsource cleaning tasks to third-party service providers. Both commercial and industrial establishments primarily avail cleaning services to maintain clean and healthy premises, covering areas such as floor, carpet, upholstery, and window cleaning. Notably, the residential sector has witnessed a gradual rise in outsourcing cleaning tasks due to factors like the work-from-home trend, changing consumer lifestyles, and an aging population, among others.
The U.S. market holds a significant share, accounting for approximately 26.35% of the global contract cleaning services industry in 2023. The residential segment has particularly gained traction, driven by various socioeconomic factors and the growing demand for hygienic environments. Additionally, the adoption of green cleaning practices has become increasingly prevalent, aligning with the emphasis on sustainability and health consciousness. Green cleaning, involving the use of natural products and environmentally friendly methods, presents lucrative opportunities for service providers aiming to differentiate themselves and cater to evolving consumer preferences.
Despite the growth prospects, challenges persist within the industry, particularly concerning occupational health and safety. Cleaning tasks entail potential hazards such as exposure to toxic chemicals, physical strain from repetitive movements, and risks associated with equipment handling. However, advancements in technology, notably the emergence of automated cleaning robots leveraging artificial intelligence (AI), present opportunities to mitigate some of these challenges and enhance efficiency in cleaning operations. Market concentration remains low, characterized by a highly fragmented landscape with numerous service providers. To enhance market share and competitiveness, incumbents are pursuing growth strategies such as strategic acquisitions and partnerships. Moreover, innovation, particularly in robotics technology, is gradually transforming the cleaning industry, offering solutions to address labour-intensive tasks and improve service quality.
The U.S. contract cleaning services market is segmented by service type, including window cleaning, floor & carpet cleaning, upholstery cleaning, construction cleaning, and others. Among these segments, floor & carpet cleaning dominates the market, driven by the essential nature of these services in commercial and industrial establishments. Furthermore, the end-use segmentation encompasses residential, industrial, and commercial sectors, with the commercial segment holding the largest revenue share in 2023. However, the residential segment is poised for significant growth, fuelled by evolving consumer preferences and lifestyle changes.
Key players in the U.S. market include established companies like ABM Industries Incorporated, Pritchard Industries, and Sodexo and others. These companies offer a range of cleaning services tailored to meet the diverse needs of their clientele. Additionally, recent developments such as mergers, acquisitions, and technological advancements underscore the dynamic nature of the market and the ongoing efforts to adapt to evolving trends and regulations. In summary, the U.S. contract cleaning services market presents substantial growth opportunities driven by increasing demand for hygiene, sustainability, and efficiency. With a focus on innovation and strategic partnerships, companies are poised to capitalize on these opportunities and shape the future landscape of the industry.
US Contractual Cleaning Services Market report scope and segmentation.
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Report Attribute |
Details |
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Base Year |
2023 |
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Forecast Years |
2024 – 2031 |
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Estimated Market Value (2023) |
USD 59.48 Billion |
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Projected Market Value (2031) |
USD 102.14 Billion |
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Segments Covered |
By Device Type, Device Material, Application, End User and Region. |
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Forecast Units |
Value (USD Million or Billion) |
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Regions Covered |
North America |
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Countries Covered |
U.S. |
US Contractual Cleaning Services Market dynamics
The US Contractual Cleaning Services Market stands as a vital component within the broader landscape of facility management and maintenance services. With a diverse array of industries relying on the upkeep and cleanliness of their spaces, the demand for professional cleaning services continues to grow steadily. This sector encompasses a wide range of services, including janitorial services, specialized cleaning for industries such as healthcare and hospitality, and more comprehensive facility management solutions. One of the defining characteristics of the US Contractual Cleaning Services Market is its adaptability to meet the specific needs of various sectors. From office buildings to healthcare facilities, educational institutions to retail spaces, cleaning service providers tailor their offerings to suit the unique requirements of each client. This versatility has enabled the market to maintain a resilient position, even amidst economic fluctuations and evolving industry standards. Moreover, the increasing emphasis on cleanliness and hygiene, particularly in light of public health concerns such as the COVID-19 pandemic, has further propelled the demand for professional cleaning services. Businesses and organizations recognize the importance of maintaining sanitized environments to ensure the well-being of employees, customers, and visitors. Consequently, the contractual cleaning services market has witnessed a surge in demand for disinfection services, deep cleaning protocols, and enhanced sanitation measures.
Technological advancements also play a significant role in shaping the landscape of the US Contractual Cleaning Services Market. Innovations such as robotic cleaners, smart sensors for monitoring cleanliness levels, and data-driven analytics for optimizing cleaning schedules have revolutionized the industry. These technologies not only enhance the efficiency and effectiveness of cleaning operations but also contribute to cost savings and sustainability efforts. Furthermore, the competitive dynamics within the market are influenced by factors such as pricing strategies, service quality, and differentiation through value-added services. Cleaning service providers must continually innovate and differentiate themselves to stand out in a crowded marketplace. This often involves investing in employee training, adopting eco-friendly cleaning practices, and leveraging technology to deliver superior outcomes. Looking ahead, the future of the US Contractual Cleaning Services Market appears promising, driven by factors such as urbanization, population growth, and the increasing awareness of cleanliness standards. However, challenges such as labor shortages, regulatory compliance, and the need for sustainable practices will continue to shape the industry landscape. As such, cleaning service providers must remain agile and adaptable to capitalize on emerging opportunities while addressing evolving challenges in this dynamic market.
US Contractual Cleaning Services Market drivers
- Increased awareness of cleanliness and hygiene due to health concerns drives demand
The demand is significantly influenced by various factors, particularly the heightened awareness of cleanliness and hygiene driven by health concerns. As people become increasingly conscious of the importance of maintaining clean and hygienic environments, the need for professional cleaning services escalates. This trend is particularly evident in the wake of public health crises such as the COVID-19 pandemic, which has underscored the critical role of cleanliness in preventing the spread of infectious diseases.
The emphasis on cleanliness and hygiene is not only confined to residential spaces but extends to commercial establishments, healthcare facilities, educational institutions, and public spaces as well. Businesses and organizations are now prioritizing regular cleaning and disinfection protocols to safeguard the health and well-being of their employees, customers, and visitors. Consequently, there is a growing reliance on contractual cleaning services to ensure thorough and efficient cleaning practices. Regulatory requirements and guidelines set forth by health authorities and governmental bodies further reinforce the necessity for stringent cleanliness standards across various sectors. Compliance with these standards often necessitates professional cleaning services equipped with the expertise and resources to meet specific sanitation requirements. The increased demand for contractual cleaning services in the U.S. market is intricately linked to the prevailing awareness of cleanliness and hygiene, spurred by health concerns. This trend is poised to endure as individuals and organizations continue to prioritize health and safety, making professional cleaning services indispensable in maintaining sanitized environments.
- Adoption of outsourcing by businesses to focus on core activities boosts the market
The adoption of outsourcing by businesses serves as a significant driver. This trend reflects a strategic decision by businesses to delegate non-core activities such as cleaning services to specialized external providers. By doing so, businesses can redirect their resources, time, and attention towards their core activities, which are essential for their growth and competitiveness. This outsourcing phenomenon not only streamlines operations but also enhances efficiency and productivity within organizations. Businesses opt for outsourcing cleaning services for various reasons. Firstly, it allows them to access specialized expertise and equipment that may not be feasible to maintain in-house. Professional cleaning service providers often have advanced tools, techniques, and industry knowledge, ensuring high-quality results. Secondly, outsourcing cleaning services can lead to cost savings. Instead of bearing the expenses associated with hiring, training, and managing an in-house cleaning team, businesses can choose cost-effective contractual arrangements with cleaning service providers.
Outsourcing cleaning services offers flexibility to businesses. They can customize service agreements according to their specific needs, adjusting cleaning schedules, intensity, and scope as required. This flexibility is particularly valuable for businesses with fluctuating cleaning requirements due to seasonal variations or special events. Additionally, outsourcing cleaning services can contribute to a healthier and safer work environment, which is crucial for employee well-being and productivity. Office Pride Commercial Cleaning Services operates as a collaborative venture between Trivest Partners and Three20 Capital Group. Among the leading business cleaning franchise systems in the United States, Office Pride has set ambitious goals, aiming to reach 300 units and achieve USD 300 million in system sales. With a presence in 25 states and boasting over 145 franchise sites, Office Pride anticipates continued expansion over the next five years, driven by both acquisitions and the establishment of new units.
Wegmans, a leading grocery store chain in the U.S., has enlisted Cleaning Services Group, Inc. to maintain cleanliness at construction sites, thereby ensuring a debris-free, dust-free, and spill-free environment within their stores. This trend of outsourcing cleaning responsibilities is anticipated to persist, driving growth in the regional market in the foreseeable future. The adoption of outsourcing in the U.S. Contractual Cleaning Services Market is driven by the strategic imperative of businesses to optimize their operations. By entrusting cleaning responsibilities to specialized external providers, businesses can concentrate on their core activities, improve efficiency, reduce costs, and enhance workplace quality—all of which contribute to their overall success and competitiveness.
- Restraints:
Economic downturns lead to budget constraints for businesses, affecting demand
Economic downturns serve as significant restraints. When the economy experiences a downturn, businesses often face budget constraints, which subsequently impact their demand for contractual cleaning services. During such periods, companies prioritize cost-cutting measures to navigate financial challenges, resulting in reduced spending on non-essential services like cleaning. This trend arises from the need to allocate resources towards critical operational expenses, such as payroll and utilities, rather than discretionary expenditures like cleaning contracts.
The effect of economic downturns on the contractual cleaning sector is twofold. Firstly, existing clients may renegotiate contracts or seek cost-saving alternatives, leading to decreased revenue for cleaning service providers. Secondly, potential clients, facing financial uncertainty, may postpone or altogether forego outsourcing cleaning services, further dampening market demand. Consequently, cleaning service providers must adapt their strategies to address these challenges, potentially offering more flexible pricing structures or diversifying their service offerings to remain competitive during economic downturns.
The impact of economic downturns on the contractual cleaning market extends beyond immediate financial constraints. Reduced demand may lead to intensified competition among cleaning service providers vying for a shrinking pool of clients. This heightened competition can exert downward pressure on prices, potentially squeezing profit margins for companies within the industry. Additionally, economic downturns may also hinder investment in innovation and expansion within the cleaning sector, limiting long-term growth opportunities.
- Opportunities:
Rising demand for eco-friendly and sustainable cleaning solutions creates new market avenues
A significant opportunity emerges with the increasing demand for eco-friendly and sustainable cleaning solutions. This trend reflects a broader societal shift towards environmental consciousness and sustainability. As consumers and businesses become more aware of the impact of traditional cleaning products on the environment and health, there is a growing preference for alternatives that are less harmful. This demand for eco-friendly solutions opens up new avenues within the cleaning services market. Companies that can offer cleaning services using environmentally friendly products and methods stand to gain a competitive edge. This includes utilizing biodegradable cleaning agents, reducing water and energy consumption, and employing practices that minimize waste and pollution.
The rising demand for sustainability presents opportunities for innovation and differentiation. Cleaning service providers can invest in research and development to create novel eco-friendly cleaning solutions that meet the evolving needs of their clients. By offering services aligned with environmental values, companies can attract environmentally conscious customers and businesses looking to align with sustainable practices. The shift towards eco-friendly cleaning solutions is not just driven by consumer preferences but also by regulatory mandates and corporate sustainability initiatives. Many businesses are increasingly adopting green cleaning practices as part of their corporate social responsibility efforts, creating a market demand that cleaning service providers can tap into.
In October 2022, Betco Corporation, a US-based chemical and equipment manufacturer, in partnership with EnviroZyme, a US-based manufacturer of biological technologies, launched EnviroZyme probiotic solutions. This probiotic cleaning program replaces harsh, traditional cleaning chemicals with natural, non-toxic, and biodegradable formulas that are safe for the environment. In June 2021, CRC Industries Inc. a US-based provides contract cleaning services launched CRC multi-surface disinfectant cleaner and CRC plexi safe barrier cleaner. CRC multi-surface disinfectant cleaner is designed to eliminate 99.9% of Influenza A H1N1 Virus and Rhinovirus on hard, non-porous surfaces in 10 minutes which releases a bright citrus aroma while cleaning.
- Segment Overview
The U.S. Contractual Cleaning Services Market is a dynamic and growing sector driven by the increasing demand for professional cleaning solutions across diverse settings. By service type, the market includes window cleaning services, which address aesthetic and maintenance needs for both residential and commercial properties; floor and carpet cleaning services, pivotal for maintaining hygiene and prolonging the lifespan of flooring materials; and upholstery cleaning services, targeting furniture care to enhance durability and appearance. The "others" segment encompasses specialized cleaning tasks such as pressure washing and post-construction cleaning, which cater to niche requirements.
By end-user, the market is segmented into residential, industrial, and commercial sectors. The residential segment benefits from rising urbanization and an increasing preference for outsourced cleaning solutions among households. The industrial segment emphasizes compliance with stringent hygiene standards in manufacturing and processing facilities, driving demand for expert cleaning services. The commercial segment, comprising offices, retail spaces, and healthcare facilities, represents a significant share due to the emphasis on maintaining clean and inviting environments for customers and employees. Overall, the market's growth is fueled by rising awareness of hygiene, evolving lifestyle preferences, and businesses’ prioritization of outsourcing non-core operations, positioning contractual cleaning services as a critical component of facility management strategies.
Impact of COVID-19 Pandemic
The Contract Cleaning Services industry in the United States has undergone significant shifts as a result of the COVID-19 pandemic. One of the most notable impacts has been the heightened demand for hygiene and sanitization services across various sectors. Businesses, schools, healthcare facilities, and public spaces required rigorous cleaning and disinfection to mitigate the spread of the virus. Contractual cleaning companies found themselves at the forefront of this demand surge, playing a crucial role in maintaining safe and sanitized environments for their clients.
However, along with increased demand came a myriad of challenges for cleaning service providers. Ensuring the safety of cleaning staff became paramount, as they faced heightened risks of exposure to the virus. Companies had to swiftly implement safety protocols, provide personal protective equipment (PPE), and train employees on infection control measures. Moreover, supply chain disruptions posed additional hurdles, with shortages of cleaning supplies, disinfectants, and PPE affecting service provision. Maintaining a steady supply chain became crucial for the uninterrupted delivery of cleaning services.
Financial strain was another significant challenge for cleaning service providers. Despite the surge in demand, some clients reduced their cleaning contracts due to financial constraints, impacting the providers' ability to maintain staffing levels and cover operational costs. This necessitated careful financial management and strategic decision-making to navigate the uncertain economic landscape.
Amidst these challenges, cleaning service providers had to adapt their cleaning protocols to meet the evolving needs of their clients. Cleaning frequencies increased significantly, with a heightened focus on high-touch surfaces such as doorknobs, elevator buttons, and railings. Disinfection also gained prominence alongside regular cleaning, with service providers adopting EPA-approved disinfectants to effectively combat the virus. Specialized training on COVID-19 protocols and certification programs became essential to ensure compliance with stringent health and safety guidelines.
US Contractual Cleaning Services Market Overview by Region
In the United States, the contractual cleaning services market has experienced significant growth and evolution in recent years. This expansion can be attributed to various factors, including the increasing awareness among businesses and individuals regarding the importance of cleanliness and hygiene, stringent regulatory standards, and the outsourcing trend adopted by many organizations to focus on their core activities. The market for contractual cleaning services encompasses a wide range of sectors, including commercial, residential, industrial, healthcare, hospitality, and educational facilities.
One of the key drivers fuelling the demand for contractual cleaning services is the growing emphasis on maintaining clean and sanitized environments, particularly in light of the ongoing COVID-19 pandemic. Businesses across all sectors are prioritizing regular cleaning and disinfection to ensure the health and safety of their employees, customers, and visitors. This has led to an uptick in demand for professional cleaning services that can provide specialized cleaning protocols and use of EPA-approved disinfectants to combat the spread of viruses and bacteria.
Moreover, the rise of the gig economy has facilitated the entry of numerous small-scale cleaning service providers, contributing to market fragmentation. While established cleaning companies continue to dominate the market share, these smaller players are gaining traction, especially in niche segments such as eco-friendly cleaning, specialty cleaning for healthcare facilities, and residential cleaning services tailored to specific preferences and needs.
In addition to traditional cleaning services, the market is witnessing a surge in demand for value-added services such as green cleaning solutions, smart cleaning technologies, and integrated facility management services. Furthermore, the contractual cleaning services market in the U.S. is characterized by intense competition, driving companies to differentiate themselves through service quality, innovation, and customer-centric approaches. Providers are investing in employee training, adopting advanced cleaning techniques and technologies, and enhancing their service offerings to stay ahead in the competitive landscape.
US Contractual Cleaning Services Market competitive landscape
The competitive landscape of the U.S. Contractual Cleaning Services Market is characterized by a mix of established market leaders and regionally dominant players, all competing to capture a growing demand for professional cleaning solutions across residential, commercial, and industrial sectors. Key players such as Vanguard Cleaning Systems, Inc., ABM Industries Incorporated, and Jani-King International, Inc. maintain strong market positions through extensive service portfolios, franchise networks, and innovation in sustainable cleaning practices. Companies like KBS - Kellermeyer Bergensons Services, LLC and Harvard Maintenance excel in providing tailored solutions for large-scale operations, leveraging technology and operational efficiency.
Mid-tier firms such as Planned Companies and Pritchard Industries Inc. focus on niche segments, offering specialized cleaning services to differentiate themselves. Global corporations like ISS A/S and The ServiceMaster Company LLC bring international expertise and scale, providing a competitive edge in high-demand metropolitan regions. Coverall North America, Inc. continues to strengthen its franchise model, ensuring widespread accessibility and customer engagement. These players actively compete on parameters like service quality, operational flexibility, and adoption of eco-friendly practices, while strategic partnerships and mergers are increasingly shaping the market dynamics. As demand for contractual cleaning services rises, the market offers lucrative opportunities for innovation and expansion.
US Contractual Cleaning Services Market Recent Developments
- In August 2022, ABM announced an expanded partnership at O’Hare, a major airport, which highlights their commitment to providing high-quality cleaning services in critical locations.
- In November 2020, ABM, leading provider of facility solutions, announced the expansion of their partnership with JFKIAT, for Enhanced Cleaning in Terminal 4 Ahead of Holiday Travel. ABM ’s EnhancedClean program helped fight the spread of COVID-19 and seasonal illnesses.
- In March 2024, KBS announced a recapitalization by KKR, Ares, and BlackRock, positioning them for growth. Investors aimed to support market-leading service delivery and accelerate growth.
- In April 2022, Kellermeyer Bergensons Services, LLC acquired Kimco Holdings, LLC, bolstering its position as a leading provider of facility services.
- In February 2022, Planned Companies expanded its operations to southern Florida, offering comprehensive building services including janitorial, concierge, security, and maintenance, enhancing the quality of life for tenants and residents.
- In February 2024, ISS A/S extended its partnership with a multinational manufacturer until December 2026, covering facility management services worldwide.
- In January 2024, ISS renewed its full-service partnership agreement with Nordea in the Nordic countries for five years, encompassing integrated facility management services and supporting employee wellbeing and sustainability goals.
Scope of US Contractual Cleaning Services Market Report
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ATTRIBUTE |
DETAILS |
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By Service: |
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By End User: |
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